Contact Us

General Contact Information

440 Polaris Parkway Suite 550
Westerville, Ohio 43082

Business hours: 8:00am – 5:00pm; Monday – Friday Eastern Time

General Information

Phone: 614-259-0288
Phone: 844-897-4733 (toll free)
Fax: 614-259-0296

Customer Service

Phone: 614-259-0286
Phone: 833-440-5652 (toll free)

Claims Submission

To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.

Electronic Claims Submission:

EDI Clearinghouse - Office Ally; Payer ID is AGL02 (zero two) OR
EDI Clearinghouse - Change HealthCare (Emdeon); Payer ID is 52352

Paper Claims can be mailed to:
Core Care Select
Attn: Claims
P.O. Box 70032
Anaheim, CA 92825

Claims Fax: 614-259-0283

Provider Dispute Resolution

Core Care Select
Attn: Provider Dispute Resolution
P.O. Box 70033
Anaheim, CA 92825

Fax for PDR: 614-259-0298

Utilization Management

Phone: 833-440-5652 (toll free)
Fax: 614-259-0293
TTY: 711

Core Care Select
Attn: UM
P.O. Box 70034
Anaheim, CA 92825

Medical Necessity Criteria may be requested by calling 614-259-0299

Quality Management

Fax: 614-259-0294

Care Management

Fax: 614-259-0287

Provider Contracting

Phone: 330-615-6470

Web Portal Help Desk

Phone: 877-875-7329