General Contact Information
440 Polaris Parkway Suite 550
Westerville, Ohio 43082
Business hours: 8:00am – 5:00pm; Monday – Friday Eastern Time
General Information
Phone: 614-259-0288
Phone: 844-897-4733 (toll free)
Fax: 614-259-0296
Customer Service
Phone: 614-259-0286
Phone: 833-440-5652 (toll free)
Claims Submission
To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.
Electronic Claims Submission:
EDI Clearinghouse - Office Ally; Payer ID is AGL02 (zero two) OR
EDI Clearinghouse - Change HealthCare (Emdeon); Payer ID is 52352
Paper Claims can be mailed to:
Core Care Select
Attn: Claims
P.O. Box 70032
Anaheim, CA 92825
Claims Fax: 614-259-0283
Provider Dispute Resolution
Core Care Select
Attn: Provider Dispute Resolution
P.O. Box 70033
Anaheim, CA 92825
Fax for PDR: 614-259-0298
Utilization Management
Phone: 833-440-5652 (toll free)
Fax: 614-259-0293
TTY: 711
Core Care Select
Attn: UM
P.O. Box 70034
Anaheim, CA 92825
Medical Necessity Criteria may be requested by calling 614-259-0299
Quality Management
Fax: 614-259-0294
Care Management
Fax: 614-259-0287
Provider Contracting
Phone: 330-615-6470
COPCContracting@COPCAdvantage.com
Web Portal Help Desk
Phone: 877-875-7329
portalenrollment@agilonhealth.com