General Contact Information
440 Polaris Parkway Suite 550
Westerville, Ohio 43082
Business hours: 8:00am – 5:00pm; Monday – Friday Eastern Time
General Information
Phone: 614-259-0288
Phone: 844-897-4733 (toll free)
Fax: 614-259-0296
Customer Service
Phone: 614-259-0286 or toll free 833-440-5652
Anthem Claims Submission
NEW! The Anthem claims with the date of service on or after January 1, 2021, please send claims to https://www.anthem.com/provider/claims-submission
The claims with the date of service on or before December 31, 2020, please continue to submit the claims to Core Care Select.
To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.
Electronic Claims Submission:
EDI Clearinghouse - Office Ally; Payer ID is AGL02 (zero two) OR
EDI Clearinghouse - Change HealthCare (Emdeon); Payer ID is 52352
Paper Claims can be mailed to:
Core Care Select
Attn: Claims
P.O. Box 70032
Anaheim, CA 92825
Claims Fax: 614-259-0283
Claims for Humana, MediGold, Aetna and SummaCare, please continue to submit them to the appropriate carrier.
Provider Dispute Resolution
Core Care Select
Attn: Provider Dispute Resolution
P.O. Box 70033
Anaheim, CA 92825
Fax for PDR: 614-259-0298
Utilization Management
Phone: 833-440-5652 (toll free)
Fax: 614-259-0293
TTY: 711
Core Care Select
Attn: UM
P.O. Box 70034
Anaheim, CA 92825
Medical Necessity Criteria may be requested by calling 614-259-0299
Quality Management
Fax: 614-259-0294
Web Portal Help Desk
Phone: 877-875-7329 or email at portalenrollment@agilonhealth.com