Contact Us

General Contact Information

440 Polaris Parkway Suite 550
Westerville, Ohio 43082

Business hours: 8:00am – 5:00pm; Monday – Friday Eastern Time

General Information

Phone: 614-259-0288
Phone: 844-897-4733 (toll free)
Fax: 614-259-0296

Customer Service

Phone: 614-259-0286 or toll free 833-440-5652

Anthem Claims Submission

NEW!  The Anthem claims with the date of service on or after January 1, 2021, please send claims to https://www.anthem.com/provider/claims-submission

The claims with the date of service on or before December 31, 2020, please continue to submit the claims to Core Care Select.

To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.

Electronic Claims Submission:

EDI Clearinghouse - Office Ally; Payer ID is AGL02 (zero two) OR
EDI Clearinghouse - Change HealthCare (Emdeon); Payer ID is 52352

Paper Claims can be mailed to:
Core Care Select
Attn: Claims
P.O. Box 70032
Anaheim, CA 92825

Claims Fax: 614-259-0283

Claims for Humana, MediGold, Aetna and SummaCare, please continue to submit them to the appropriate carrier.

 

Provider Dispute Resolution

Core Care Select
Attn: Provider Dispute Resolution
P.O. Box 70033
Anaheim, CA 92825

Fax for PDR: 614-259-0298

 

Utilization Management

Phone: 833-440-5652 (toll free)
Fax: 614-259-0293
TTY: 711

Core Care Select
Attn: UM
P.O. Box 70034
Anaheim, CA 92825

Medical Necessity Criteria may be requested by calling 614-259-0299

 

Quality Management

Fax: 614-259-0294

Web Portal Help Desk

Phone: 877-875-7329 or email at portalenrollment@agilonhealth.com